AnswerDash

AnswerDash

AnswerDash Self Service Contextual Help Reduces Website Support Costs. Learn more

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Employees
Market cap
-
Enterprise valuation
$12—17m (Dealroom.co estimates Sep 2015.)
Seattle Washington (HQ)
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AnswerDash is a technology company specializing in AI-powered self-service support solutions. The company operates in the customer service and support market, providing tools that help businesses of all sizes enhance their self-service options. AnswerDash integrates with popular knowledge bases, ticketing systems, and live chat providers like Zendesk, Freshdesk, and Salesforce. By predicting customer questions based on webpage content, AnswerDash allows users to receive instant answers without leaving the page or submitting a support ticket. This reduces the need for live chat and support tickets, thereby cutting support costs by 30% to 50%. The business model is primarily SaaS (Software as a Service), where clients subscribe to use the platform. Revenue is generated through subscription fees and possibly additional service fees for premium features. AnswerDash serves a diverse range of clients, from small businesses to large enterprises, aiming to improve customer satisfaction and operational efficiency.

Keywords: AI, self-service, customer support, integrations, predictive Q&A, SaaS, cost reduction, instant answers, customer experience, support automation.

Tech stack

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