Panopta operates in the IT operations management sector, providing a centralized platform for incident monitoring, automation, and reporting. The company serves a diverse range of clients, including managed service providers (MSPs), resellers, and enterprises looking to enhance their IT infrastructure management. Panopta's core business model revolves around offering subscription-based services that enable clients to monitor their IT systems proactively, ensuring issues are identified and resolved before impacting end-users. The platform integrates seamlessly with existing IT environments and offers multi-tenancy options, making it particularly valuable for MSPs who need to manage multiple client infrastructures simultaneously. Panopta generates revenue through subscription fees for its software-as-a-service (SaaS) offerings, as well as through partnerships with technology providers like Fortinet. The company is currently operating 100% remotely but maintains an office in the Loop, Chicago, for those who prefer an in-person work environment.

Keywords: IT operations management, incident monitoring, automation, reporting, MSPs, SaaS, multi-tenancy, proactive issue resolution, infrastructure management, Fortinet integration.