Smith.ai is a company that specializes in providing AI-powered virtual receptionist services designed to enhance customer engagement for small to mid-market businesses. The company operates in the customer service and business process outsourcing market, offering solutions that integrate seamlessly with over 5,000 software systems. Smith.ai serves a diverse range of clients, including small businesses, mid-market companies, and franchises, helping them manage customer interactions through calls, web chats, and texts. The business model is based on subscription fees, where clients pay for the virtual receptionist services on a monthly basis. Smith.ai generates revenue by offering various tiers of service plans, which include features like lead qualification, appointment scheduling, and customer support. The company leverages a combination of artificial intelligence and human agents to provide a comprehensive customer service solution, allowing businesses to focus on their core operations while ensuring their customers are well taken care of.

Keywords: AI-powered, virtual receptionist, customer engagement, small businesses, mid-market, franchises, lead qualification, appointment scheduling, omnichannel, real-time integration.